Refund policy

We are fully committed to exceptional customer service and want to ensure you are happy with your purchase.

Please note all returns and exchanges must be in new, unused condition with tags attached. Refunds issued to the original form of payment only. Items purchased on sale are final sale.

In Store Returns

Purchases made in store are eligible for return for a refund within 2 business days and for store credit or exchange within 30 business days.

Online Returns

Purchases online are eligible for return or store credit within 30 days. Online returns should be mailed to the below address. In your return, please include the name, order number and contact information

Protocol
Attn: Online Returns
3502 Wrightsville Ave
Wilmington, NC 28403

For questions regarding returns or exchanges, please contact us at Orders@elementsforgoodliving.com or by phone at (910) 796-9595.