From the owner: I opened Protocol in 2002 after a 17-year career in church music. With a lifelong affinity for beautiful things, my mission for this store grew initially out of my own shopping experiences – some of them frustrating. Why, I asked, had truly personalized customer service begun to take a back seat to everything else in retail? I knew it didn’t have to be that way. I had also begun to realize that as our culture was changing and the pace of our lives quickening, the sources for gifts of exceptional quality, beauty and longevity – the heirlooms of tomorrow - were disappearing just as quickly.
Wired with a personality for detail, my new business got its name from those traits of mine that wanted to see the objects and activities of life decent and in order. Although by definition, protocol is equated with formality, precedence and etiquette, I believe the ordering of our lives and the things around us – the elements for good living – are what ultimately give us comfort and put us at ease.